The content on the stolesraceshop.com pages is protected by copyright. Unauthorized use of any part of the Website stolesraceshop.com, without the permission of the copyright owner, is considered copyright infringement and is subject to lawsuit. Documents, data and information published on the website stolesraceshop.com may not be reproduced, distributed or in any way used for commercial purposes without the express consent of Stole d.o.o., Benčani 5, HR- 51 216 VIŠKOVO, VAT ID: HR73982963224 (hereinafter: Company) or in any way that may cause damage to the association or any which third party. Documents, data and information published on this website may be used only for the individual needs of users in compliance with all copyrights and proprietary rights and the rights of third parties.
By using the content of this website, the user accepts (i) all risks arising from the use of this website and agrees (i) to use the content of this website solely for personal use and at his own risk. The Association fully disclaims any responsibility (i) which may in any way arise from, or in any way relate to the use of this website, (i) for any actions of users using or abusing the content of this website, and for (i) any damage that may occur to the user or any third party in connection with the use or misuse of the content of this website.
These websites also contain documents, data, information as well as links to other Internet sites created by third parties which will, whenever possible, be marked as such. The company has no control over the said documents, data, information or other Internet sites at all and disclaims all liability, including but not limited to the accuracy, completeness and availability of content on Internet sites created by third parties.
Website stolesraceshop.com use the so-called cookies in order to provide the user with a service free of charge with full functionality and the highest quality content. Cookies are a set of data generated by a web server and stored by a web browser on a user’s disk in the form of a small text file.
A session cookie is placed on the computer of a website user only during the duration of his visit to this website, thus enabling the user to use the website stolesraceshop.com more efficiently and automatically expires when he closes his browser. In addition, stolesraceshop.com websites track statistical traffic solely to obtain the necessary information about the attractiveness and performance of their sites in the marketplace, using a third-party service called Google Analytics. Detailed third-party information about this service, as well as the website user’s stolesraceshop.com–related cookie management options, is available at: http://www.google.com/intl/en/analytics/privacyoverview.html.
The user of the website stolesraceshop.com can always independently regulate the receipt of cookies through the settings of his web browser. The trade excludes any liability for any loss of functionality and / or quality of the content of the website in all cases of choice or regulation of the receipt of cookies by the user.
By using the stolesraceshop.com website, users are deemed to be aware of and agree to these terms of use at all times, including the terms of data processing and cookie options.
Company undertakes to respect the anonymity and privacy of the users of this website. Company may collect personal data of the user, such as name, address, telephone number or e-mail address only if the user voluntarily provides the same to company. The association will use the above data exclusively for the purpose of better insight and understanding of individual needs and requirements of users as well as developing the possibility of providing the highest quality of all services to the association to the satisfaction of users. Company undertakes not to make this information available to any third party without the express consent of the user.
Company reserves the right to change the content of this website and will not be responsible for any possible consequences resulting from such changes.
Company reserves the right to change these terms of use. Users will be promptly notified of any changes to these terms of use. Changes to these Terms of Use take effect on the date they are posted on the stolesraceshop.com website.
Who are we?
SECURITY PAYMENT PROGRAMS
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
Replacement and return of goods
Pursuant to the Consumer Protection Act, in the case of distance purchase, the buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product, or delivery of the last product from the order.
You can download the form for unilateral termination of the contract here.
You may terminate the contract unilaterally using the said form or by any other unequivocal statement expressing your willingness to terminate the contract. In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act or the Civil Obligations Act. We will refund the payment after the products have been returned to the seller electronically. The buyer must return the goods without delay, and no later than 14 days from the day when he announced the unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the product if he uses his right to unilateral termination of the contract, and if the buyer wishes, he can contact the seller via email or phone number +385 98 933 76 64 to obtain information about the manner, capabilities, and conditions of product return.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be in the original packaging, undamaged, in unaltered quantity and accompanied by a copy of the invoice. If the customer received a gift when ordering, the undamaged and unopened gift must also be returned in the original packaging. The package should be sent by registered mail.
Once we receive the completed unilateral termination form, we will send you the shipping address and return form to be printed out and attached within the shipment.
Complaints
Pursuant to the Consumer Protection Act, the customer has the right to make a complaint. A complaint is considered valid if it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the entire amount paid within 14 days of receiving a valid complaint to the buyer.
You can download the complaint form here.
Canceling an order
The buyer has the right to cancel the order made on the website url. In case of order cancellation, contact us on the phone number +385 98 933 76 64 or e-mail address info@stolesraceshop.com. If the order has already been sent, the customer is not obliged to pick up the package with the ordered products. Refunds will be made within five business days.
Remarks and objections
In accordance with the Consumer Protection Act, the buyer can submit a written complaint to the seller by email. We will respond to all your comments and objections as soon as possible.
Out-of-court settlement of consumer disputes
In the event of a dispute between the Buyer and the Seller, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation at conciliation centers. Proceedings before the courts of honor are conducted in accordance with the Rules of the Court of Honor at the Croatian Chamber of Commerce and the Rules of the Court of Honor at the Croatian Chamber of Trades and Crafts, which stipulate that members of the councils of these courts Conciliation before the conciliation center is carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of the conciliation center. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.
Disclaimer
To achieve quality service, the owner of this website will make reasonable efforts to make sure that accurate and current information are displayed on the website www.stolesraceshop.com/. Nevertheless, there is always the possibility of an error when entering data, changing some characteristics of the item or delivery time. In this case, the user has the option to withdraw from the contract (order) or decide to replace the item. The website www.stolesraceshop.com/ allows users to post comments, except for comments that in any way insult, threaten, deceive or discriminate. In such cases, the owner of the website www.stolesraceshop.com/ disclaims all liability and has the right to remove comments of inappropriate content. In order to ensure the quality of services and security during the ordering process, your purchase confirms and guarantees the accuracy of your data to the owner of the website www.stolesraceshop.com/. Users are advised to use all products in accordance with the manufacturer’s instructions and recommendations. By making a purchase, the user agrees to use the products at his own risk. The content published on the website www.stolesraceshop.com/ is informative.
Delivery within HR
- The delivery price will be indicated to you at the end of the purchase in your cart. The same depends on the weight of the product. Packages up to 2 kg in weight are delivered in the amount of HRK 150.00.
- Delivery of the package is done within 24-72 hours from the order.
- The estimated time for home delivery is 2-5 days, but keep in mind how much the order was made during the weekend, then delivery may take longer.
- You can check the delivery schedule to the islands at the link https://gls-group.eu/HR/hr/dostava-na-otoke
- Be sure to provide your phone number so that the delivery service can contact you if necessary
International delivery
- Shipping costs for EU member states range from HRK 144-650 and is performed by GLS.
- Delivery for other countries is from 190-900 kn and is done through GLS.
- Amounts apply to packages weighing from 1 kg to 30 kg.
- Packages are shipped weekdays within 24-72 hours of payment visibility.
Privacy and Registration Statement
When registering, it is necessary to enter the required information (name, surname, telephone, e-mail, password (). Registration is possible only after all the necessary data has been entered into the database, and for each further use of the service it is necessary to enter only the username and password. The user is responsible for the accuracy and completeness of the data entered during registration. If the user has difficulties during registration or login or if there is any change in the data entered by the user during registration, it is desirable to update your account as soon as possible, or to change the stolesraceshop.com notification to the email address info@stolesraceshop.com.
Privacy policy, protection of personal data and other information
Company respects your right to privacy and strives to ensure the highest level of protection of your personal data. In providing our services through this site, we are obliged to act in accordance with the laws and regulations that define the protection of personal data. Company undertakes to use the collected data, which you will submit via the website, in accordance with the purpose for which you have entrusted them to us only with your permission. In accordance with the General Regulation on Personal Data Protection (GDPR), the association undertakes to inform customers about how to use the collected data, regularly give customers a choice about the use of their data, including the possibility of deciding whether or not to remove their name from the newsletter subscribers or from the list of customers whose data are used for marketing purposes or for internal statistical processing. All user data is strictly kept and is only available to employees who need this data to do the job. All data is stored in the Republic of Croatia. All employees of the association and business partners are responsible for respecting the principles of privacy protection.
SECURITY PAYMENT PROGRAMS
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
Replacement and return of goods
Pursuant to the Consumer Protection Act, in the case of distance purchase, the buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product, or delivery of the last product from the order.
You can download the form for unilateral termination of the contract here.
You may terminate the contract unilaterally using the said form or by any other unequivocal statement expressing your willingness to terminate the contract. In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act or the Civil Obligations Act. We will refund the payment after the products have been returned to the seller electronically. The buyer must return the goods without delay, and no later than 14 days from the day when he announced the unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the product if he uses his right to unilateral termination of the contract, and if the buyer wishes, he can contact the seller via email or phone number +385 98 933 76 64 to obtain information about the manner, capabilities, and conditions of product return.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be in the original packaging, undamaged, in unaltered quantity and accompanied by a copy of the invoice. If the customer received a gift when ordering, the undamaged and unopened gift must also be returned in the original packaging. The package should be sent by registered mail.
Once we receive the completed unilateral termination form, we will send you the shipping address and return form to be printed out and attached within the shipment.
Complaints
Pursuant to the Consumer Protection Act, the customer has the right to make a complaint. A complaint is considered valid if it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the entire amount paid within 14 days of receiving a valid complaint to the buyer.
You can download the complaint form here.
Canceling an order
The buyer has the right to cancel the order made on the website url. In case of order cancellation, contact us on the phone number +385 98 933 76 64 or e-mail address info@stolesraceshop.com. If the order has already been sent, the customer is not obliged to pick up the package with the ordered products. Refunds will be made within five business days.
Remarks and objections
In accordance with the Consumer Protection Act, the buyer can submit a written complaint to the seller by email. We will respond to all your comments and objections as soon as possible.
Out-of-court settlement of consumer disputes
In the event of a dispute between the Buyer and the Seller, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation at conciliation centers. Proceedings before the courts of honor are conducted in accordance with the Rules of the Court of Honor at the Croatian Chamber of Commerce and the Rules of the Court of Honor at the Croatian Chamber of Trades and Crafts, which stipulate that members of the councils of these courts Conciliation before the conciliation center is carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of the conciliation center. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.
Disclaimer
To achieve quality service, the owner of this website will make reasonable efforts to make sure that accurate and current information are displayed on the website www.stolesraceshop.com/. Nevertheless, there is always the possibility of an error when entering data, changing some characteristics of the item or delivery time. In this case, the user has the option to withdraw from the contract (order) or decide to replace the item. The website www.stolesraceshop.com/ allows users to post comments, except for comments that in any way insult, threaten, deceive or discriminate. In such cases, the owner of the website www.stolesraceshop.com/ disclaims all liability and has the right to remove comments of inappropriate content. In order to ensure the quality of services and security during the ordering process, your purchase confirms and guarantees the accuracy of your data to the owner of the website www.stolesraceshop.com/. Users are advised to use all products in accordance with the manufacturer’s instructions and recommendations. By making a purchase, the user agrees to use the products at his own risk. The content published on the website www.stolesraceshop.com/ is informative.
Delivery within HR
- The delivery price will be indicated to you at the end of the purchase in your cart. The same depends on the weight of the product. Packages up to 2 kg in weight are delivered in the amount of HRK 150.00.
- Delivery of the package is done within 24-72 hours from the order.
- The estimated time for home delivery is 2-5 days, but keep in mind how much the order was made during the weekend, then delivery may take longer.
- You can check the delivery schedule to the islands at the link https://gls-group.eu/HR/hr/dostava-na-otoke
- Be sure to provide your phone number so that the delivery service can contact you if necessary
International delivery
- Shipping costs for EU member states range from HRK 144-650 and is performed by GLS.
- Delivery for other countries is from 190-900 kn and is done through GLS.
- Amounts apply to packages weighing from 1 kg to 30 kg.
- Packages are shipped weekdays within 24-72 hours of payment visibility.
Privacy and Registration Statement
When registering, it is necessary to enter the required information (name, surname, telephone, e-mail, password (). Registration is possible only after all the necessary data has been entered into the database, and for each further use of the service it is necessary to enter only the username and password. The user is responsible for the accuracy and completeness of the data entered during registration. If the user has difficulties during registration or login or if there is any change in the data entered by the user during registration, it is desirable to update your account as soon as possible, or to change the stolesraceshop.com notification to the email address info@stolesraceshop.com.
Privacy policy, protection of personal data and other information
Company respects your right to privacy and strives to ensure the highest level of protection of your personal data. In providing our services through this site, we are obliged to act in accordance with the laws and regulations that define the protection of personal data. Company undertakes to use the collected data, which you will submit via the website, in accordance with the purpose for which you have entrusted them to us only with your permission. In accordance with the General Regulation on Personal Data Protection (GDPR), the association undertakes to inform customers about how to use the collected data, regularly give customers a choice about the use of their data, including the possibility of deciding whether or not to remove their name from the newsletter subscribers or from the list of customers whose data are used for marketing purposes or for internal statistical processing. All user data is strictly kept and is only available to employees who need this data to do the job. All data is stored in the Republic of Croatia. All employees of the association and business partners are responsible for respecting the principles of privacy protection.
SECURITY PAYMENT PROGRAMS
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
Replacement and return of goods
Pursuant to the Consumer Protection Act, in the case of distance purchase, the buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product, or delivery of the last product from the order.
You can download the form for unilateral termination of the contract here.
You may terminate the contract unilaterally using the said form or by any other unequivocal statement expressing your willingness to terminate the contract. In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act or the Civil Obligations Act. We will refund the payment after the products have been returned to the seller electronically. The buyer must return the goods without delay, and no later than 14 days from the day when he announced the unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the product if he uses his right to unilateral termination of the contract, and if the buyer wishes, he can contact the seller via email or phone number +385 98 933 76 64 to obtain information about the manner, capabilities, and conditions of product return.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be in the original packaging, undamaged, in unaltered quantity and accompanied by a copy of the invoice. If the customer received a gift when ordering, the undamaged and unopened gift must also be returned in the original packaging. The package should be sent by registered mail.
Once we receive the completed unilateral termination form, we will send you the shipping address and return form to be printed out and attached within the shipment.
Complaints
Pursuant to the Consumer Protection Act, the customer has the right to make a complaint. A complaint is considered valid if it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the entire amount paid within 14 days of receiving a valid complaint to the buyer.
You can download the complaint form here.
Canceling an order
The buyer has the right to cancel the order made on the website url. In case of order cancellation, contact us on the phone number +385 98 933 76 64 or e-mail address info@stolesraceshop.com. If the order has already been sent, the customer is not obliged to pick up the package with the ordered products. Refunds will be made within five business days.
Remarks and objections
In accordance with the Consumer Protection Act, the buyer can submit a written complaint to the seller by email. We will respond to all your comments and objections as soon as possible.
Out-of-court settlement of consumer disputes
In the event of a dispute between the Buyer and the Seller, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation at conciliation centers. Proceedings before the courts of honor are conducted in accordance with the Rules of the Court of Honor at the Croatian Chamber of Commerce and the Rules of the Court of Honor at the Croatian Chamber of Trades and Crafts, which stipulate that members of the councils of these courts Conciliation before the conciliation center is carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of the conciliation center. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.
Disclaimer
To achieve quality service, the owner of this website will make reasonable efforts to make sure that accurate and current information are displayed on the website www.stolesraceshop.com/. Nevertheless, there is always the possibility of an error when entering data, changing some characteristics of the item or delivery time. In this case, the user has the option to withdraw from the contract (order) or decide to replace the item. The website www.stolesraceshop.com/ allows users to post comments, except for comments that in any way insult, threaten, deceive or discriminate. In such cases, the owner of the website www.stolesraceshop.com/ disclaims all liability and has the right to remove comments of inappropriate content. In order to ensure the quality of services and security during the ordering process, your purchase confirms and guarantees the accuracy of your data to the owner of the website www.stolesraceshop.com/. Users are advised to use all products in accordance with the manufacturer’s instructions and recommendations. By making a purchase, the user agrees to use the products at his own risk. The content published on the website www.stolesraceshop.com/ is informative.
Delivery within HR
- The delivery price will be indicated to you at the end of the purchase in your cart. The same depends on the weight of the product. Packages up to 2 kg in weight are delivered in the amount of HRK 150.00.
- Delivery of the package is done within 24-72 hours from the order.
- The estimated time for home delivery is 2-5 days, but keep in mind how much the order was made during the weekend, then delivery may take longer.
- You can check the delivery schedule to the islands at the link https://gls-group.eu/HR/hr/dostava-na-otoke
- Be sure to provide your phone number so that the delivery service can contact you if necessary
International delivery
- Shipping costs for EU member states range from HRK 144-650 and is performed by GLS.
- Delivery for other countries is from 190-900 kn and is done through GLS.
- Amounts apply to packages weighing from 1 kg to 30 kg.
- Packages are shipped weekdays within 24-72 hours of payment visibility.
Privacy and Registration Statement
When registering, it is necessary to enter the required information (name, surname, telephone, e-mail, password (). Registration is possible only after all the necessary data has been entered into the database, and for each further use of the service it is necessary to enter only the username and password. The user is responsible for the accuracy and completeness of the data entered during registration. If the user has difficulties during registration or login or if there is any change in the data entered by the user during registration, it is desirable to update your account as soon as possible, or to change the stolesraceshop.com notification to the email address info@stolesraceshop.com.
Privacy policy, protection of personal data and other information
Company respects your right to privacy and strives to ensure the highest level of protection of your personal data. In providing our services through this site, we are obliged to act in accordance with the laws and regulations that define the protection of personal data. Company undertakes to use the collected data, which you will submit via the website, in accordance with the purpose for which you have entrusted them to us only with your permission. In accordance with the General Regulation on Personal Data Protection (GDPR), the association undertakes to inform customers about how to use the collected data, regularly give customers a choice about the use of their data, including the possibility of deciding whether or not to remove their name from the newsletter subscribers or from the list of customers whose data are used for marketing purposes or for internal statistical processing. All user data is strictly kept and is only available to employees who need this data to do the job. All data is stored in the Republic of Croatia. All employees of the association and business partners are responsible for respecting the principles of privacy protection.
Stole d.o.o. is a retail store by mail or online. We deal in the sale of car parts. Our website is www.stolesraceshop.com/. More information on what we do can be found on the website.
Location information
Stole d.o.o. is a retail store by mail or Internet, Commercial Court in Rijeka, Initial capital 20,000.00 kn, MBS: 040332132
Benčani 5, 51216 Viškovo, Hrvatska
Phone number: +385 98 933 76 64
Email: info@stolesraceshop.com
IBAN: HR3223400091110672157
Products and services
Stole d.o.o. is engaged in the sale of automotive products. A complete list of products for sale can be found on the website of our web store.
Stole d.o.o is within the VAT system and all indicated prices are with tax. When purchasing the product the price of delivery of the product is also indicated.
Payment methods
Purchase and payment for selected products in the online store is possible in the following ways:
Credit card payments
Payment directly online
Cash on delivery
using the most modern credit card payment service: American Express, Visa, MasterCard, Maestro and Diners
SECURITY PAYMENT PROGRAMS
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
Replacement and return of goods
Pursuant to the Consumer Protection Act, in the case of distance purchase, the buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product, or delivery of the last product from the order.
You can download the form for unilateral termination of the contract here.
You may terminate the contract unilaterally using the said form or by any other unequivocal statement expressing your willingness to terminate the contract. In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act or the Civil Obligations Act. We will refund the payment after the products have been returned to the seller electronically. The buyer must return the goods without delay, and no later than 14 days from the day when he announced the unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the product if he uses his right to unilateral termination of the contract, and if the buyer wishes, he can contact the seller via email or phone number +385 98 933 76 64 to obtain information about the manner, capabilities, and conditions of product return.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be in the original packaging, undamaged, in unaltered quantity and accompanied by a copy of the invoice. If the customer received a gift when ordering, the undamaged and unopened gift must also be returned in the original packaging. The package should be sent by registered mail.
Once we receive the completed unilateral termination form, we will send you the shipping address and return form to be printed out and attached within the shipment.
Complaints
Pursuant to the Consumer Protection Act, the customer has the right to make a complaint. A complaint is considered valid if it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the entire amount paid within 14 days of receiving a valid complaint to the buyer.
You can download the complaint form here.
Canceling an order
The buyer has the right to cancel the order made on the website url. In case of order cancellation, contact us on the phone number +385 98 933 76 64 or e-mail address info@stolesraceshop.com. If the order has already been sent, the customer is not obliged to pick up the package with the ordered products. Refunds will be made within five business days.
Remarks and objections
In accordance with the Consumer Protection Act, the buyer can submit a written complaint to the seller by email. We will respond to all your comments and objections as soon as possible.
Out-of-court settlement of consumer disputes
In the event of a dispute between the Buyer and the Seller, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation at conciliation centers. Proceedings before the courts of honor are conducted in accordance with the Rules of the Court of Honor at the Croatian Chamber of Commerce and the Rules of the Court of Honor at the Croatian Chamber of Trades and Crafts, which stipulate that members of the councils of these courts Conciliation before the conciliation center is carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of the conciliation center. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.
Disclaimer
To achieve quality service, the owner of this website will make reasonable efforts to make sure that accurate and current information are displayed on the website www.stolesraceshop.com/. Nevertheless, there is always the possibility of an error when entering data, changing some characteristics of the item or delivery time. In this case, the user has the option to withdraw from the contract (order) or decide to replace the item. The website www.stolesraceshop.com/ allows users to post comments, except for comments that in any way insult, threaten, deceive or discriminate. In such cases, the owner of the website www.stolesraceshop.com/ disclaims all liability and has the right to remove comments of inappropriate content. In order to ensure the quality of services and security during the ordering process, your purchase confirms and guarantees the accuracy of your data to the owner of the website www.stolesraceshop.com/. Users are advised to use all products in accordance with the manufacturer’s instructions and recommendations. By making a purchase, the user agrees to use the products at his own risk. The content published on the website www.stolesraceshop.com/ is informative.
Delivery within HR
- The delivery price will be indicated to you at the end of the purchase in your cart. The same depends on the weight of the product. Packages up to 2 kg in weight are delivered in the amount of HRK 150.00.
- Delivery of the package is done within 24-72 hours from the order.
- The estimated time for home delivery is 2-5 days, but keep in mind how much the order was made during the weekend, then delivery may take longer.
- You can check the delivery schedule to the islands at the link https://gls-group.eu/HR/hr/dostava-na-otoke
- Be sure to provide your phone number so that the delivery service can contact you if necessary
International delivery
- Shipping costs for EU member states range from HRK 144-650 and is performed by GLS.
- Delivery for other countries is from 190-900 kn and is done through GLS.
- Amounts apply to packages weighing from 1 kg to 30 kg.
- Packages are shipped weekdays within 24-72 hours of payment visibility.
Privacy and Registration Statement
When registering, it is necessary to enter the required information (name, surname, telephone, e-mail, password (). Registration is possible only after all the necessary data has been entered into the database, and for each further use of the service it is necessary to enter only the username and password. The user is responsible for the accuracy and completeness of the data entered during registration. If the user has difficulties during registration or login or if there is any change in the data entered by the user during registration, it is desirable to update your account as soon as possible, or to change the stolesraceshop.com notification to the email address info@stolesraceshop.com.
Privacy policy, protection of personal data and other information
Company respects your right to privacy and strives to ensure the highest level of protection of your personal data. In providing our services through this site, we are obliged to act in accordance with the laws and regulations that define the protection of personal data. Company undertakes to use the collected data, which you will submit via the website, in accordance with the purpose for which you have entrusted them to us only with your permission. In accordance with the General Regulation on Personal Data Protection (GDPR), the association undertakes to inform customers about how to use the collected data, regularly give customers a choice about the use of their data, including the possibility of deciding whether or not to remove their name from the newsletter subscribers or from the list of customers whose data are used for marketing purposes or for internal statistical processing. All user data is strictly kept and is only available to employees who need this data to do the job. All data is stored in the Republic of Croatia. All employees of the association and business partners are responsible for respecting the principles of privacy protection.
SECURITY PAYMENT PROGRAMS
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
Replacement and return of goods
Pursuant to the Consumer Protection Act, in the case of distance purchase, the buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product, or delivery of the last product from the order.
You can download the form for unilateral termination of the contract here.
You may terminate the contract unilaterally using the said form or by any other unequivocal statement expressing your willingness to terminate the contract. In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act or the Civil Obligations Act. We will refund the payment after the products have been returned to the seller electronically. The buyer must return the goods without delay, and no later than 14 days from the day when he announced the unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the product if he uses his right to unilateral termination of the contract, and if the buyer wishes, he can contact the seller via email or phone number +385 98 933 76 64 to obtain information about the manner, capabilities, and conditions of product return.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be in the original packaging, undamaged, in unaltered quantity and accompanied by a copy of the invoice. If the customer received a gift when ordering, the undamaged and unopened gift must also be returned in the original packaging. The package should be sent by registered mail.
Once we receive the completed unilateral termination form, we will send you the shipping address and return form to be printed out and attached within the shipment.
Complaints
Pursuant to the Consumer Protection Act, the customer has the right to make a complaint. A complaint is considered valid if it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the entire amount paid within 14 days of receiving a valid complaint to the buyer.
You can download the complaint form here.
Canceling an order
The buyer has the right to cancel the order made on the website url. In case of order cancellation, contact us on the phone number +385 98 933 76 64 or e-mail address info@stolesraceshop.com. If the order has already been sent, the customer is not obliged to pick up the package with the ordered products. Refunds will be made within five business days.
Remarks and objections
In accordance with the Consumer Protection Act, the buyer can submit a written complaint to the seller by email. We will respond to all your comments and objections as soon as possible.
Out-of-court settlement of consumer disputes
In the event of a dispute between the Buyer and the Seller, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation at conciliation centers. Proceedings before the courts of honor are conducted in accordance with the Rules of the Court of Honor at the Croatian Chamber of Commerce and the Rules of the Court of Honor at the Croatian Chamber of Trades and Crafts, which stipulate that members of the councils of these courts Conciliation before the conciliation center is carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of the conciliation center. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.
Disclaimer
To achieve quality service, the owner of this website will make reasonable efforts to make sure that accurate and current information are displayed on the website www.stolesraceshop.com/. Nevertheless, there is always the possibility of an error when entering data, changing some characteristics of the item or delivery time. In this case, the user has the option to withdraw from the contract (order) or decide to replace the item. The website www.stolesraceshop.com/ allows users to post comments, except for comments that in any way insult, threaten, deceive or discriminate. In such cases, the owner of the website www.stolesraceshop.com/ disclaims all liability and has the right to remove comments of inappropriate content. In order to ensure the quality of services and security during the ordering process, your purchase confirms and guarantees the accuracy of your data to the owner of the website www.stolesraceshop.com/. Users are advised to use all products in accordance with the manufacturer’s instructions and recommendations. By making a purchase, the user agrees to use the products at his own risk. The content published on the website www.stolesraceshop.com/ is informative.
Delivery within HR
- The delivery price will be indicated to you at the end of the purchase in your cart. The same depends on the weight of the product. Packages up to 2 kg in weight are delivered in the amount of HRK 150.00.
- Delivery of the package is done within 24-72 hours from the order.
- The estimated time for home delivery is 2-5 days, but keep in mind how much the order was made during the weekend, then delivery may take longer.
- You can check the delivery schedule to the islands at the link https://gls-group.eu/HR/hr/dostava-na-otoke
- Be sure to provide your phone number so that the delivery service can contact you if necessary
International delivery
- Shipping costs for EU member states range from HRK 144-650 and is performed by GLS.
- Delivery for other countries is from 190-900 kn and is done through GLS.
- Amounts apply to packages weighing from 1 kg to 30 kg.
- Packages are shipped weekdays within 24-72 hours of payment visibility.
Privacy and Registration Statement
When registering, it is necessary to enter the required information (name, surname, telephone, e-mail, password (). Registration is possible only after all the necessary data has been entered into the database, and for each further use of the service it is necessary to enter only the username and password. The user is responsible for the accuracy and completeness of the data entered during registration. If the user has difficulties during registration or login or if there is any change in the data entered by the user during registration, it is desirable to update your account as soon as possible, or to change the stolesraceshop.com notification to the email address info@stolesraceshop.com.
Privacy policy, protection of personal data and other information
Company respects your right to privacy and strives to ensure the highest level of protection of your personal data. In providing our services through this site, we are obliged to act in accordance with the laws and regulations that define the protection of personal data. Company undertakes to use the collected data, which you will submit via the website, in accordance with the purpose for which you have entrusted them to us only with your permission. In accordance with the General Regulation on Personal Data Protection (GDPR), the association undertakes to inform customers about how to use the collected data, regularly give customers a choice about the use of their data, including the possibility of deciding whether or not to remove their name from the newsletter subscribers or from the list of customers whose data are used for marketing purposes or for internal statistical processing. All user data is strictly kept and is only available to employees who need this data to do the job. All data is stored in the Republic of Croatia. All employees of the association and business partners are responsible for respecting the principles of privacy protection.
Stole d.o.o. is a retail store by mail or online. We deal in the sale of car parts. Our website is www.stolesraceshop.com/. More information on what we do can be found on the website.
Location information
Stole d.o.o. is a retail store by mail or Internet, Commercial Court in Rijeka, Initial capital 20,000.00 kn, MBS: 040332132
Benčani 5, 51216 Viškovo, Hrvatska
Phone number: +385 98 933 76 64
Email: info@stolesraceshop.com
IBAN: HR3223400091110672157
Products and services
Stole d.o.o. is engaged in the sale of automotive products. A complete list of products for sale can be found on the website of our web store.
Stole d.o.o is within the VAT system and all indicated prices are with tax. When purchasing the product the price of delivery of the product is also indicated.
Payment methods
Purchase and payment for selected products in the online store is possible in the following ways:
Credit card payments
Payment directly online
Cash on delivery
using the most modern credit card payment service: American Express, Visa, MasterCard, Maestro and Diners
SECURITY PAYMENT PROGRAMS
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
Replacement and return of goods
Pursuant to the Consumer Protection Act, in the case of distance purchase, the buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product, or delivery of the last product from the order.
You can download the form for unilateral termination of the contract here.
You may terminate the contract unilaterally using the said form or by any other unequivocal statement expressing your willingness to terminate the contract. In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act or the Civil Obligations Act. We will refund the payment after the products have been returned to the seller electronically. The buyer must return the goods without delay, and no later than 14 days from the day when he announced the unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the product if he uses his right to unilateral termination of the contract, and if the buyer wishes, he can contact the seller via email or phone number +385 98 933 76 64 to obtain information about the manner, capabilities, and conditions of product return.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be in the original packaging, undamaged, in unaltered quantity and accompanied by a copy of the invoice. If the customer received a gift when ordering, the undamaged and unopened gift must also be returned in the original packaging. The package should be sent by registered mail.
Once we receive the completed unilateral termination form, we will send you the shipping address and return form to be printed out and attached within the shipment.
Complaints
Pursuant to the Consumer Protection Act, the customer has the right to make a complaint. A complaint is considered valid if it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the entire amount paid within 14 days of receiving a valid complaint to the buyer.
You can download the complaint form here.
Canceling an order
The buyer has the right to cancel the order made on the website url. In case of order cancellation, contact us on the phone number +385 98 933 76 64 or e-mail address info@stolesraceshop.com. If the order has already been sent, the customer is not obliged to pick up the package with the ordered products. Refunds will be made within five business days.
Remarks and objections
In accordance with the Consumer Protection Act, the buyer can submit a written complaint to the seller by email. We will respond to all your comments and objections as soon as possible.
Out-of-court settlement of consumer disputes
In the event of a dispute between the Buyer and the Seller, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation at conciliation centers. Proceedings before the courts of honor are conducted in accordance with the Rules of the Court of Honor at the Croatian Chamber of Commerce and the Rules of the Court of Honor at the Croatian Chamber of Trades and Crafts, which stipulate that members of the councils of these courts Conciliation before the conciliation center is carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of the conciliation center. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.
Disclaimer
To achieve quality service, the owner of this website will make reasonable efforts to make sure that accurate and current information are displayed on the website www.stolesraceshop.com/. Nevertheless, there is always the possibility of an error when entering data, changing some characteristics of the item or delivery time. In this case, the user has the option to withdraw from the contract (order) or decide to replace the item. The website www.stolesraceshop.com/ allows users to post comments, except for comments that in any way insult, threaten, deceive or discriminate. In such cases, the owner of the website www.stolesraceshop.com/ disclaims all liability and has the right to remove comments of inappropriate content. In order to ensure the quality of services and security during the ordering process, your purchase confirms and guarantees the accuracy of your data to the owner of the website www.stolesraceshop.com/. Users are advised to use all products in accordance with the manufacturer’s instructions and recommendations. By making a purchase, the user agrees to use the products at his own risk. The content published on the website www.stolesraceshop.com/ is informative.
Delivery within HR
- The delivery price will be indicated to you at the end of the purchase in your cart. The same depends on the weight of the product. Packages up to 2 kg in weight are delivered in the amount of HRK 150.00.
- Delivery of the package is done within 24-72 hours from the order.
- The estimated time for home delivery is 2-5 days, but keep in mind how much the order was made during the weekend, then delivery may take longer.
- You can check the delivery schedule to the islands at the link https://gls-group.eu/HR/hr/dostava-na-otoke
- Be sure to provide your phone number so that the delivery service can contact you if necessary
International delivery
- Shipping costs for EU member states range from HRK 144-650 and is performed by GLS.
- Delivery for other countries is from 190-900 kn and is done through GLS.
- Amounts apply to packages weighing from 1 kg to 30 kg.
- Packages are shipped weekdays within 24-72 hours of payment visibility.
Privacy and Registration Statement
When registering, it is necessary to enter the required information (name, surname, telephone, e-mail, password (). Registration is possible only after all the necessary data has been entered into the database, and for each further use of the service it is necessary to enter only the username and password. The user is responsible for the accuracy and completeness of the data entered during registration. If the user has difficulties during registration or login or if there is any change in the data entered by the user during registration, it is desirable to update your account as soon as possible, or to change the stolesraceshop.com notification to the email address info@stolesraceshop.com.
Privacy policy, protection of personal data and other information
Company respects your right to privacy and strives to ensure the highest level of protection of your personal data. In providing our services through this site, we are obliged to act in accordance with the laws and regulations that define the protection of personal data. Company undertakes to use the collected data, which you will submit via the website, in accordance with the purpose for which you have entrusted them to us only with your permission. In accordance with the General Regulation on Personal Data Protection (GDPR), the association undertakes to inform customers about how to use the collected data, regularly give customers a choice about the use of their data, including the possibility of deciding whether or not to remove their name from the newsletter subscribers or from the list of customers whose data are used for marketing purposes or for internal statistical processing. All user data is strictly kept and is only available to employees who need this data to do the job. All data is stored in the Republic of Croatia. All employees of the association and business partners are responsible for respecting the principles of privacy protection.
SECURITY PAYMENT PROGRAMS
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
Replacement and return of goods
Pursuant to the Consumer Protection Act, in the case of distance purchase, the buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product, or delivery of the last product from the order.
You can download the form for unilateral termination of the contract here.
You may terminate the contract unilaterally using the said form or by any other unequivocal statement expressing your willingness to terminate the contract. In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act or the Civil Obligations Act. We will refund the payment after the products have been returned to the seller electronically. The buyer must return the goods without delay, and no later than 14 days from the day when he announced the unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the product if he uses his right to unilateral termination of the contract, and if the buyer wishes, he can contact the seller via email or phone number +385 98 933 76 64 to obtain information about the manner, capabilities, and conditions of product return.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be in the original packaging, undamaged, in unaltered quantity and accompanied by a copy of the invoice. If the customer received a gift when ordering, the undamaged and unopened gift must also be returned in the original packaging. The package should be sent by registered mail.
Once we receive the completed unilateral termination form, we will send you the shipping address and return form to be printed out and attached within the shipment.
Complaints
Pursuant to the Consumer Protection Act, the customer has the right to make a complaint. A complaint is considered valid if it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the entire amount paid within 14 days of receiving a valid complaint to the buyer.
You can download the complaint form here.
Canceling an order
The buyer has the right to cancel the order made on the website url. In case of order cancellation, contact us on the phone number +385 98 933 76 64 or e-mail address info@stolesraceshop.com. If the order has already been sent, the customer is not obliged to pick up the package with the ordered products. Refunds will be made within five business days.
Remarks and objections
In accordance with the Consumer Protection Act, the buyer can submit a written complaint to the seller by email. We will respond to all your comments and objections as soon as possible.
Out-of-court settlement of consumer disputes
In the event of a dispute between the Buyer and the Seller, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation at conciliation centers. Proceedings before the courts of honor are conducted in accordance with the Rules of the Court of Honor at the Croatian Chamber of Commerce and the Rules of the Court of Honor at the Croatian Chamber of Trades and Crafts, which stipulate that members of the councils of these courts Conciliation before the conciliation center is carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of the conciliation center. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.
Disclaimer
To achieve quality service, the owner of this website will make reasonable efforts to make sure that accurate and current information are displayed on the website www.stolesraceshop.com/. Nevertheless, there is always the possibility of an error when entering data, changing some characteristics of the item or delivery time. In this case, the user has the option to withdraw from the contract (order) or decide to replace the item. The website www.stolesraceshop.com/ allows users to post comments, except for comments that in any way insult, threaten, deceive or discriminate. In such cases, the owner of the website www.stolesraceshop.com/ disclaims all liability and has the right to remove comments of inappropriate content. In order to ensure the quality of services and security during the ordering process, your purchase confirms and guarantees the accuracy of your data to the owner of the website www.stolesraceshop.com/. Users are advised to use all products in accordance with the manufacturer’s instructions and recommendations. By making a purchase, the user agrees to use the products at his own risk. The content published on the website www.stolesraceshop.com/ is informative.
Delivery within HR
- The delivery price will be indicated to you at the end of the purchase in your cart. The same depends on the weight of the product. Packages up to 2 kg in weight are delivered in the amount of HRK 150.00.
- Delivery of the package is done within 24-72 hours from the order.
- The estimated time for home delivery is 2-5 days, but keep in mind how much the order was made during the weekend, then delivery may take longer.
- You can check the delivery schedule to the islands at the link https://gls-group.eu/HR/hr/dostava-na-otoke
- Be sure to provide your phone number so that the delivery service can contact you if necessary
International delivery
- Shipping costs for EU member states range from HRK 144-650 and is performed by GLS.
- Delivery for other countries is from 190-900 kn and is done through GLS.
- Amounts apply to packages weighing from 1 kg to 30 kg.
- Packages are shipped weekdays within 24-72 hours of payment visibility.
Privacy and Registration Statement
When registering, it is necessary to enter the required information (name, surname, telephone, e-mail, password (). Registration is possible only after all the necessary data has been entered into the database, and for each further use of the service it is necessary to enter only the username and password. The user is responsible for the accuracy and completeness of the data entered during registration. If the user has difficulties during registration or login or if there is any change in the data entered by the user during registration, it is desirable to update your account as soon as possible, or to change the stolesraceshop.com notification to the email address info@stolesraceshop.com.
Privacy policy, protection of personal data and other information
Company respects your right to privacy and strives to ensure the highest level of protection of your personal data. In providing our services through this site, we are obliged to act in accordance with the laws and regulations that define the protection of personal data. Company undertakes to use the collected data, which you will submit via the website, in accordance with the purpose for which you have entrusted them to us only with your permission. In accordance with the General Regulation on Personal Data Protection (GDPR), the association undertakes to inform customers about how to use the collected data, regularly give customers a choice about the use of their data, including the possibility of deciding whether or not to remove their name from the newsletter subscribers or from the list of customers whose data are used for marketing purposes or for internal statistical processing. All user data is strictly kept and is only available to employees who need this data to do the job. All data is stored in the Republic of Croatia. All employees of the association and business partners are responsible for respecting the principles of privacy protection.
Stole d.o.o. is a retail store by mail or online. We deal in the sale of car parts. Our website is www.stolesraceshop.com/. More information on what we do can be found on the website.
Location information
Stole d.o.o. is a retail store by mail or Internet, Commercial Court in Rijeka, Initial capital 20,000.00 kn, MBS: 040332132
Benčani 5, 51216 Viškovo, Hrvatska
Phone number: +385 98 933 76 64
Email: info@stolesraceshop.com
IBAN: HR3223400091110672157
Products and services
Stole d.o.o. is engaged in the sale of automotive products. A complete list of products for sale can be found on the website of our web store.
Stole d.o.o is within the VAT system and all indicated prices are with tax. When purchasing the product the price of delivery of the product is also indicated.
Payment methods
Purchase and payment for selected products in the online store is possible in the following ways:
Credit card payments
Payment directly online
Cash on delivery
using the most modern credit card payment service: American Express, Visa, MasterCard, Maestro and Diners
SECURITY PAYMENT PROGRAMS
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
Replacement and return of goods
Pursuant to the Consumer Protection Act, in the case of distance purchase, the buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product, or delivery of the last product from the order.
You can download the form for unilateral termination of the contract here.
You may terminate the contract unilaterally using the said form or by any other unequivocal statement expressing your willingness to terminate the contract. In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act or the Civil Obligations Act. We will refund the payment after the products have been returned to the seller electronically. The buyer must return the goods without delay, and no later than 14 days from the day when he announced the unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the product if he uses his right to unilateral termination of the contract, and if the buyer wishes, he can contact the seller via email or phone number +385 98 933 76 64 to obtain information about the manner, capabilities, and conditions of product return.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be in the original packaging, undamaged, in unaltered quantity and accompanied by a copy of the invoice. If the customer received a gift when ordering, the undamaged and unopened gift must also be returned in the original packaging. The package should be sent by registered mail.
Once we receive the completed unilateral termination form, we will send you the shipping address and return form to be printed out and attached within the shipment.
Complaints
Pursuant to the Consumer Protection Act, the customer has the right to make a complaint. A complaint is considered valid if it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the entire amount paid within 14 days of receiving a valid complaint to the buyer.
You can download the complaint form here.
Canceling an order
The buyer has the right to cancel the order made on the website url. In case of order cancellation, contact us on the phone number +385 98 933 76 64 or e-mail address info@stolesraceshop.com. If the order has already been sent, the customer is not obliged to pick up the package with the ordered products. Refunds will be made within five business days.
Remarks and objections
In accordance with the Consumer Protection Act, the buyer can submit a written complaint to the seller by email. We will respond to all your comments and objections as soon as possible.
Out-of-court settlement of consumer disputes
In the event of a dispute between the Buyer and the Seller, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation at conciliation centers. Proceedings before the courts of honor are conducted in accordance with the Rules of the Court of Honor at the Croatian Chamber of Commerce and the Rules of the Court of Honor at the Croatian Chamber of Trades and Crafts, which stipulate that members of the councils of these courts Conciliation before the conciliation center is carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of the conciliation center. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.
Disclaimer
To achieve quality service, the owner of this website will make reasonable efforts to make sure that accurate and current information are displayed on the website www.stolesraceshop.com/. Nevertheless, there is always the possibility of an error when entering data, changing some characteristics of the item or delivery time. In this case, the user has the option to withdraw from the contract (order) or decide to replace the item. The website www.stolesraceshop.com/ allows users to post comments, except for comments that in any way insult, threaten, deceive or discriminate. In such cases, the owner of the website www.stolesraceshop.com/ disclaims all liability and has the right to remove comments of inappropriate content. In order to ensure the quality of services and security during the ordering process, your purchase confirms and guarantees the accuracy of your data to the owner of the website www.stolesraceshop.com/. Users are advised to use all products in accordance with the manufacturer’s instructions and recommendations. By making a purchase, the user agrees to use the products at his own risk. The content published on the website www.stolesraceshop.com/ is informative.
Delivery within HR
- The delivery price will be indicated to you at the end of the purchase in your cart. The same depends on the weight of the product. Packages up to 2 kg in weight are delivered in the amount of HRK 150.00.
- Delivery of the package is done within 24-72 hours from the order.
- The estimated time for home delivery is 2-5 days, but keep in mind how much the order was made during the weekend, then delivery may take longer.
- You can check the delivery schedule to the islands at the link https://gls-group.eu/HR/hr/dostava-na-otoke
- Be sure to provide your phone number so that the delivery service can contact you if necessary
International delivery
- Shipping costs for EU member states range from HRK 144-650 and is performed by GLS.
- Delivery for other countries is from 190-900 kn and is done through GLS.
- Amounts apply to packages weighing from 1 kg to 30 kg.
- Packages are shipped weekdays within 24-72 hours of payment visibility.
Privacy and Registration Statement
When registering, it is necessary to enter the required information (name, surname, telephone, e-mail, password (). Registration is possible only after all the necessary data has been entered into the database, and for each further use of the service it is necessary to enter only the username and password. The user is responsible for the accuracy and completeness of the data entered during registration. If the user has difficulties during registration or login or if there is any change in the data entered by the user during registration, it is desirable to update your account as soon as possible, or to change the stolesraceshop.com notification to the email address info@stolesraceshop.com.
Privacy policy, protection of personal data and other information
Company respects your right to privacy and strives to ensure the highest level of protection of your personal data. In providing our services through this site, we are obliged to act in accordance with the laws and regulations that define the protection of personal data. Company undertakes to use the collected data, which you will submit via the website, in accordance with the purpose for which you have entrusted them to us only with your permission. In accordance with the General Regulation on Personal Data Protection (GDPR), the association undertakes to inform customers about how to use the collected data, regularly give customers a choice about the use of their data, including the possibility of deciding whether or not to remove their name from the newsletter subscribers or from the list of customers whose data are used for marketing purposes or for internal statistical processing. All user data is strictly kept and is only available to employees who need this data to do the job. All data is stored in the Republic of Croatia. All employees of the association and business partners are responsible for respecting the principles of privacy protection.
SECURITY PAYMENT PROGRAMS
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
Replacement and return of goods
Pursuant to the Consumer Protection Act, in the case of distance purchase, the buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product, or delivery of the last product from the order.
You can download the form for unilateral termination of the contract here.
You may terminate the contract unilaterally using the said form or by any other unequivocal statement expressing your willingness to terminate the contract. In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act or the Civil Obligations Act. We will refund the payment after the products have been returned to the seller electronically. The buyer must return the goods without delay, and no later than 14 days from the day when he announced the unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the product if he uses his right to unilateral termination of the contract, and if the buyer wishes, he can contact the seller via email or phone number +385 98 933 76 64 to obtain information about the manner, capabilities, and conditions of product return.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be in the original packaging, undamaged, in unaltered quantity and accompanied by a copy of the invoice. If the customer received a gift when ordering, the undamaged and unopened gift must also be returned in the original packaging. The package should be sent by registered mail.
Once we receive the completed unilateral termination form, we will send you the shipping address and return form to be printed out and attached within the shipment.
Complaints
Pursuant to the Consumer Protection Act, the customer has the right to make a complaint. A complaint is considered valid if it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the entire amount paid within 14 days of receiving a valid complaint to the buyer.
You can download the complaint form here.
Canceling an order
The buyer has the right to cancel the order made on the website url. In case of order cancellation, contact us on the phone number +385 98 933 76 64 or e-mail address info@stolesraceshop.com. If the order has already been sent, the customer is not obliged to pick up the package with the ordered products. Refunds will be made within five business days.
Remarks and objections
In accordance with the Consumer Protection Act, the buyer can submit a written complaint to the seller by email. We will respond to all your comments and objections as soon as possible.
Out-of-court settlement of consumer disputes
In the event of a dispute between the Buyer and the Seller, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation at conciliation centers. Proceedings before the courts of honor are conducted in accordance with the Rules of the Court of Honor at the Croatian Chamber of Commerce and the Rules of the Court of Honor at the Croatian Chamber of Trades and Crafts, which stipulate that members of the councils of these courts Conciliation before the conciliation center is carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of the conciliation center. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.
Disclaimer
To achieve quality service, the owner of this website will make reasonable efforts to make sure that accurate and current information are displayed on the website www.stolesraceshop.com/. Nevertheless, there is always the possibility of an error when entering data, changing some characteristics of the item or delivery time. In this case, the user has the option to withdraw from the contract (order) or decide to replace the item. The website www.stolesraceshop.com/ allows users to post comments, except for comments that in any way insult, threaten, deceive or discriminate. In such cases, the owner of the website www.stolesraceshop.com/ disclaims all liability and has the right to remove comments of inappropriate content. In order to ensure the quality of services and security during the ordering process, your purchase confirms and guarantees the accuracy of your data to the owner of the website www.stolesraceshop.com/. Users are advised to use all products in accordance with the manufacturer’s instructions and recommendations. By making a purchase, the user agrees to use the products at his own risk. The content published on the website www.stolesraceshop.com/ is informative.
Delivery within HR
- The delivery price will be indicated to you at the end of the purchase in your cart. The same depends on the weight of the product. Packages up to 2 kg in weight are delivered in the amount of HRK 150.00.
- Delivery of the package is done within 24-72 hours from the order.
- The estimated time for home delivery is 2-5 days, but keep in mind how much the order was made during the weekend, then delivery may take longer.
- You can check the delivery schedule to the islands at the link https://gls-group.eu/HR/hr/dostava-na-otoke
- Be sure to provide your phone number so that the delivery service can contact you if necessary
International delivery
- Shipping costs for EU member states range from HRK 144-650 and is performed by GLS.
- Delivery for other countries is from 190-900 kn and is done through GLS.
- Amounts apply to packages weighing from 1 kg to 30 kg.
- Packages are shipped weekdays within 24-72 hours of payment visibility.
Privacy and Registration Statement
When registering, it is necessary to enter the required information (name, surname, telephone, e-mail, password (). Registration is possible only after all the necessary data has been entered into the database, and for each further use of the service it is necessary to enter only the username and password. The user is responsible for the accuracy and completeness of the data entered during registration. If the user has difficulties during registration or login or if there is any change in the data entered by the user during registration, it is desirable to update your account as soon as possible, or to change the stolesraceshop.com notification to the email address info@stolesraceshop.com.
Privacy policy, protection of personal data and other information
Company respects your right to privacy and strives to ensure the highest level of protection of your personal data. In providing our services through this site, we are obliged to act in accordance with the laws and regulations that define the protection of personal data. Company undertakes to use the collected data, which you will submit via the website, in accordance with the purpose for which you have entrusted them to us only with your permission. In accordance with the General Regulation on Personal Data Protection (GDPR), the association undertakes to inform customers about how to use the collected data, regularly give customers a choice about the use of their data, including the possibility of deciding whether or not to remove their name from the newsletter subscribers or from the list of customers whose data are used for marketing purposes or for internal statistical processing. All user data is strictly kept and is only available to employees who need this data to do the job. All data is stored in the Republic of Croatia. All employees of the association and business partners are responsible for respecting the principles of privacy protection.
SECURITY PAYMENT PROGRAMS
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
Replacement and return of goods
Pursuant to the Consumer Protection Act, in the case of distance purchase, the buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product, or delivery of the last product from the order.
You can download the form for unilateral termination of the contract here.
You may terminate the contract unilaterally using the said form or by any other unequivocal statement expressing your willingness to terminate the contract. In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act or the Civil Obligations Act. We will refund the payment after the products have been returned to the seller electronically. The buyer must return the goods without delay, and no later than 14 days from the day when he announced the unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the product if he uses his right to unilateral termination of the contract, and if the buyer wishes, he can contact the seller via email or phone number +385 98 933 76 64 to obtain information about the manner, capabilities, and conditions of product return.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be in the original packaging, undamaged, in unaltered quantity and accompanied by a copy of the invoice. If the customer received a gift when ordering, the undamaged and unopened gift must also be returned in the original packaging. The package should be sent by registered mail.
Once we receive the completed unilateral termination form, we will send you the shipping address and return form to be printed out and attached within the shipment.
Complaints
Pursuant to the Consumer Protection Act, the customer has the right to make a complaint. A complaint is considered valid if it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the entire amount paid within 14 days of receiving a valid complaint to the buyer.
You can download the complaint form here.
Canceling an order
The buyer has the right to cancel the order made on the website url. In case of order cancellation, contact us on the phone number +385 98 933 76 64 or e-mail address info@stolesraceshop.com. If the order has already been sent, the customer is not obliged to pick up the package with the ordered products. Refunds will be made within five business days.
Remarks and objections
In accordance with the Consumer Protection Act, the buyer can submit a written complaint to the seller by email. We will respond to all your comments and objections as soon as possible.
Out-of-court settlement of consumer disputes
In the event of a dispute between the Buyer and the Seller, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation at conciliation centers. Proceedings before the courts of honor are conducted in accordance with the Rules of the Court of Honor at the Croatian Chamber of Commerce and the Rules of the Court of Honor at the Croatian Chamber of Trades and Crafts, which stipulate that members of the councils of these courts Conciliation before the conciliation center is carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of the conciliation center. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.
Disclaimer
To achieve quality service, the owner of this website will make reasonable efforts to make sure that accurate and current information are displayed on the website www.stolesraceshop.com/. Nevertheless, there is always the possibility of an error when entering data, changing some characteristics of the item or delivery time. In this case, the user has the option to withdraw from the contract (order) or decide to replace the item. The website www.stolesraceshop.com/ allows users to post comments, except for comments that in any way insult, threaten, deceive or discriminate. In such cases, the owner of the website www.stolesraceshop.com/ disclaims all liability and has the right to remove comments of inappropriate content. In order to ensure the quality of services and security during the ordering process, your purchase confirms and guarantees the accuracy of your data to the owner of the website www.stolesraceshop.com/. Users are advised to use all products in accordance with the manufacturer’s instructions and recommendations. By making a purchase, the user agrees to use the products at his own risk. The content published on the website www.stolesraceshop.com/ is informative.
Delivery within HR
- The delivery price will be indicated to you at the end of the purchase in your cart. The same depends on the weight of the product. Packages up to 2 kg in weight are delivered in the amount of HRK 150.00.
- Delivery of the package is done within 24-72 hours from the order.
- The estimated time for home delivery is 2-5 days, but keep in mind how much the order was made during the weekend, then delivery may take longer.
- You can check the delivery schedule to the islands at the link https://gls-group.eu/HR/hr/dostava-na-otoke
- Be sure to provide your phone number so that the delivery service can contact you if necessary
International delivery
- Shipping costs for EU member states range from HRK 144-650 and is performed by GLS.
- Delivery for other countries is from 190-900 kn and is done through GLS.
- Amounts apply to packages weighing from 1 kg to 30 kg.
- Packages are shipped weekdays within 24-72 hours of payment visibility.
Privacy and Registration Statement
When registering, it is necessary to enter the required information (name, surname, telephone, e-mail, password (). Registration is possible only after all the necessary data has been entered into the database, and for each further use of the service it is necessary to enter only the username and password. The user is responsible for the accuracy and completeness of the data entered during registration. If the user has difficulties during registration or login or if there is any change in the data entered by the user during registration, it is desirable to update your account as soon as possible, or to change the stolesraceshop.com notification to the email address info@stolesraceshop.com.
Privacy policy, protection of personal data and other information
Company respects your right to privacy and strives to ensure the highest level of protection of your personal data. In providing our services through this site, we are obliged to act in accordance with the laws and regulations that define the protection of personal data. Company undertakes to use the collected data, which you will submit via the website, in accordance with the purpose for which you have entrusted them to us only with your permission. In accordance with the General Regulation on Personal Data Protection (GDPR), the association undertakes to inform customers about how to use the collected data, regularly give customers a choice about the use of their data, including the possibility of deciding whether or not to remove their name from the newsletter subscribers or from the list of customers whose data are used for marketing purposes or for internal statistical processing. All user data is strictly kept and is only available to employees who need this data to do the job. All data is stored in the Republic of Croatia. All employees of the association and business partners are responsible for respecting the principles of privacy protection.
Stole d.o.o. is a retail store by mail or online. We deal in the sale of car parts. Our website is www.stolesraceshop.com/. More information on what we do can be found on the website.
Location information
Stole d.o.o. is a retail store by mail or Internet, Commercial Court in Rijeka, Initial capital 20,000.00 kn, MBS: 040332132
Benčani 5, 51216 Viškovo, Hrvatska
Phone number: +385 98 933 76 64
Email: info@stolesraceshop.com
IBAN: HR3223400091110672157
Products and services
Stole d.o.o. is engaged in the sale of automotive products. A complete list of products for sale can be found on the website of our web store.
Stole d.o.o is within the VAT system and all indicated prices are with tax. When purchasing the product the price of delivery of the product is also indicated.
Payment methods
Purchase and payment for selected products in the online store is possible in the following ways:
Credit card payments
Payment directly online
Cash on delivery
using the most modern credit card payment service: American Express, Visa, MasterCard, Maestro and Diners
SECURITY PAYMENT PROGRAMS
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
Thank you for using CorvusPay!
Replacement and return of goods
Pursuant to the Consumer Protection Act, in the case of distance purchase, the buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product, or delivery of the last product from the order.
You can download the form for unilateral termination of the contract here.
You may terminate the contract unilaterally using the said form or by any other unequivocal statement expressing your willingness to terminate the contract. In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act or the Civil Obligations Act. We will refund the payment after the products have been returned to the seller electronically. The buyer must return the goods without delay, and no later than 14 days from the day when he announced the unilateral termination of the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the product if he uses his right to unilateral termination of the contract, and if the buyer wishes, he can contact the seller via email or phone number +385 98 933 76 64 to obtain information about the manner, capabilities, and conditions of product return.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be in the original packaging, undamaged, in unaltered quantity and accompanied by a copy of the invoice. If the customer received a gift when ordering, the undamaged and unopened gift must also be returned in the original packaging. The package should be sent by registered mail.
Once we receive the completed unilateral termination form, we will send you the shipping address and return form to be printed out and attached within the shipment.
Complaints
Pursuant to the Consumer Protection Act, the customer has the right to make a complaint. A complaint is considered valid if it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time to the agreed address. The seller is obliged to replace the product or return the entire amount paid within 14 days of receiving a valid complaint to the buyer.
You can download the complaint form here.
Canceling an order
The buyer has the right to cancel the order made on the website url. In case of order cancellation, contact us on the phone number +385 98 933 76 64 or e-mail address info@stolesraceshop.com. If the order has already been sent, the customer is not obliged to pick up the package with the ordered products. Refunds will be made within five business days.
Remarks and objections
In accordance with the Consumer Protection Act, the buyer can submit a written complaint to the seller by email. We will respond to all your comments and objections as soon as possible.
Out-of-court settlement of consumer disputes
In the event of a dispute between the Buyer and the Seller, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a proposal for conciliation at conciliation centers. Proceedings before the courts of honor are conducted in accordance with the Rules of the Court of Honor at the Croatian Chamber of Commerce and the Rules of the Court of Honor at the Croatian Chamber of Trades and Crafts, which stipulate that members of the councils of these courts Conciliation before the conciliation center is carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of the conciliation center. The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.
Disclaimer
To achieve quality service, the owner of this website will make reasonable efforts to make sure that accurate and current information are displayed on the website www.stolesraceshop.com/. Nevertheless, there is always the possibility of an error when entering data, changing some characteristics of the item or delivery time. In this case, the user has the option to withdraw from the contract (order) or decide to replace the item. The website www.stolesraceshop.com/ allows users to post comments, except for comments that in any way insult, threaten, deceive or discriminate. In such cases, the owner of the website www.stolesraceshop.com/ disclaims all liability and has the right to remove comments of inappropriate content. In order to ensure the quality of services and security during the ordering process, your purchase confirms and guarantees the accuracy of your data to the owner of the website www.stolesraceshop.com/. Users are advised to use all products in accordance with the manufacturer’s instructions and recommendations. By making a purchase, the user agrees to use the products at his own risk. The content published on the website www.stolesraceshop.com/ is informative.
Delivery within HR
- The delivery price will be indicated to you at the end of the purchase in your cart. The same depends on the weight of the product. Packages up to 2 kg in weight are delivered in the amount of HRK 150.00.
- Delivery of the package is done within 24-72 hours from the order.
- The estimated time for home delivery is 2-5 days, but keep in mind how much the order was made during the weekend, then delivery may take longer.
- You can check the delivery schedule to the islands at the link https://gls-group.eu/HR/hr/dostava-na-otoke
- Be sure to provide your phone number so that the delivery service can contact you if necessary
International delivery
- Shipping costs for EU member states range from HRK 144-650 and is performed by GLS.
- Delivery for other countries is from 190-900 kn and is done through GLS.
- Amounts apply to packages weighing from 1 kg to 30 kg.
- Packages are shipped weekdays within 24-72 hours of payment visibility.
Privacy and Registration Statement
When registering, it is necessary to enter the required information (name, surname, telephone, e-mail, password (). Registration is possible only after all the necessary data has been entered into the database, and for each further use of the service it is necessary to enter only the username and password. The user is responsible for the accuracy and completeness of the data entered during registration. If the user has difficulties during registration or login or if there is any change in the data entered by the user during registration, it is desirable to update your account as soon as possible, or to change the stolesraceshop.com notification to the email address info@stolesraceshop.com.
Privacy policy, protection of personal data and other information
Company respects your right to privacy and strives to ensure the highest level of protection of your personal data. In providing our services through this site, we are obliged to act in accordance with the laws and regulations that define the protection of personal data. Company undertakes to use the collected data, which you will submit via the website, in accordance with the purpose for which you have entrusted them to us only with your permission. In accordance with the General Regulation on Personal Data Protection (GDPR), the association undertakes to inform customers about how to use the collected data, regularly give customers a choice about the use of their data, including the possibility of deciding whether or not to remove their name from the newsletter subscribers or from the list of customers whose data are used for marketing purposes or for internal statistical processing. All user data is strictly kept and is only available to employees who need this data to do the job. All data is stored in the Republic of Croatia. All employees of the association and business partners are responsible for respecting the principles of privacy protection.
